What we do

We adopt a person centred approach to the delivery of this provision and are seen as leaders in the fields of identifying, supporting and empowering previously hidden carers of all ages and from all backgrounds. We provide specialist support for carers to improve their health and wellbeing, and enable them to continue in their role for as long as they choose. We offer a blended approach of face to face support and a digital online offer to ensure carers always get the support of their choice.

Our approach

Our unique approach places carers at the heart of all we do. We work directly with individual carers to discuss their concerns and needs, offer information and guidance, and design a bespoke support package for each carer. Co-production lies at the centre of all our service delivery.

Where we Work

Visit our pages to find out more about the Carers' Services we provide in different areas.

Who is a Carer?

A carer is someone who provides unpaid care, for a few hours a day or round the clock, to a friend or relative who could not manage without their support.  The care they give may be due to age, illness, disability, mental health problems, or substance misuse. 

Carers’ lives are often complex - many have other commitments as well as their caring role, such as work or school, and sometimes they live with the person they care for or sometimes they call in to help.  These situations can create challenges which may impact on carers’ financial or educational opportunities, as well as their own health and wellbeing.

Carers sometimes do not realise they are a ‘carer’ and feel they are simply being kind, by looking after a family member or friend.  Carers provide huge benefits to the person they care for, as well as wider benefits to the NHS, Social Workers and society as a whole, by providing a free, essential support service.

Useful Links and Resources

Making a Complaint